Terms of Service

1. Acceptance of Terms

By accessing or using the Reed Financial Lab Platform, you agree to be bound by these Terms and our Privacy Policy and Educational Disclaimer. If you are entering into these Terms on behalf of a household or entity, you represent that you have the authority to bind that household or entity to these Terms. If you do not agree to any provision of these Terms, you must not access or use the Platform.

2. Description of Services

Reed Financial Lab is a financial coaching and education platform. The Platform provides general financial education, budgeting and cash-flow tools, debt payoff calculators, goal tracking, retirement planning projections, account aggregation through Plaid, a document center, and one-on-one coaching sessions with assigned coaches.

The Platform offers multiple subscription tiers, including Lab Access (self-directed tools), Guided (coaching-supported), and Financial Foundation (comprehensive coaching). Each tier's features, pricing, and minimum commitment are described on our Services & Plans page. The specific features available to you depend on the plan you select.

The Platform is designed to support your personal financial decision-making through education, accountability, and organizational tools. It is not a substitute for licensed professional advice.

3. Coaching and Education — Not Licensed Advice

Reed Financial Lab provides general financial education and coaching services. Our coaches are not licensed financial advisors, investment advisors, tax professionals, CPAs, or attorneys unless separately credentialed and disclosed in writing. The information, tools, calculators, and content provided through the Platform are for general educational and informational purposes only.

Nothing on the Platform constitutes individualized investment, tax, accounting, legal, or other professional advice, or a recommendation to buy, sell, or hold any security, insurance product, or financial instrument. Retirement projections, debt payoff estimates, budget suggestions, and goal planning tools are generated from your inputs and general financial principles. They do not constitute a personalized recommendation or a guarantee of any outcome.

You should consult a qualified, licensed professional (such as a registered investment advisor, CPA, or attorney) before making financial decisions. See our Educational Disclaimer for additional details.

4. Eligibility and Accounts

You must be at least 18 years of age and legally able to enter into a binding contract to use the Platform. By creating an account, you represent and warrant that you meet these eligibility requirements.

You are responsible for maintaining the confidentiality of your account credentials (email and password) and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.

Each user must maintain their own account. Account sharing is not permitted. If you are part of a household plan, each household member who accesses the Platform must have their own account or be managed under the primary account holder's authorization.

5. Subscriptions, Fees, and Billing

Some plans and services require payment of subscription fees. Current fees, plan features, and billing terms are described on our Services & Plans page. By selecting a paid plan, you agree to pay all applicable fees as described at the time of purchase.

Unless otherwise stated on the Services & Plans page, subscriptions are billed on a recurring basis (monthly or as otherwise indicated). Some plans may require a minimum commitment period (e.g., three months). If a minimum commitment applies and you cancel before that period ends, the remaining fees for the commitment period are non-refundable. Exceptions may be made on a case-by-case basis for legal issues or disputes.

Fees are non-refundable except as expressly provided in our refund policy or as required by applicable law. All fees — including onboarding fees, monthly subscription fees, annual subscription fees, one-time program fees, installment plan payments, and any other charges associated with your plan — are subject to change. We may change our fees upon reasonable notice. Any fee changes will take effect at the start of your next billing cycle following notice.

If we increase pricing for your plan, we will provide you with notice (via email and/or an in-Platform announcement) at least thirty (30) days before the change takes effect. This includes changes to onboarding fees, monthly rates, annual rates, one-time program fees, and installment payment amounts. Your continued use of the Platform after the effective date of the pricing change constitutes your acceptance of the new pricing. If you do not agree to the new pricing, you may cancel your subscription before the effective date to avoid being charged at the new rate. New clients enrolling after a pricing change will be charged the current rates listed on the Services & Plans page at the time of enrollment.

Lab Access plans that include self-registration are billed separately and are not subject to the consultation enrollment process.

Refund Policy: Subscription fees are generally non-refundable. If you cancel your subscription, you will retain access to the Platform until the end of your current billing period, and no further charges will be applied. If a plan includes a minimum commitment period and you cancel before that period ends, the remaining commitment-period fees are non-refundable. Exceptions may be made on a case-by-case basis for legal issues or disputes. Refunds may be issued at our sole discretion in cases of documented Platform outage, billing error, or as required by applicable law. To request a refund, contact us at support@reedfinanciallab.com.

6. Consultation and Enrollment Process

Prospective clients may request a free consultation through the consultation inquiry form. Submitting a consultation request does not guarantee enrollment. Consultation leads are reviewed by authorized administrators who will contact you to schedule and conduct the consultation.

The consultation process does not involve payment processing, email automation, or subscription billing. If you choose to enroll in a paid plan following the consultation, separate payment terms will apply as described on the Services & Plans page.

Consultation inquiries must not include sensitive financial information such as account numbers, Social Security numbers, or passwords. Any such information submitted through the consultation form will be rejected.

7. Financial Data Integration and Plaid

The Platform integrates with Plaid to enable account aggregation. When you link a financial institution through Plaid, you authorize Plaid to retrieve and transmit your financial data (including account balances and transaction data) to the Platform for display in your coaching dashboard.

We do not store your banking login credentials. Plaid acts as a secure intermediary and handles authentication with your financial institution. You may disconnect linked accounts at any time through the Platform settings or by revoking access through your financial institution.

You are responsible for the accuracy of any information you enter manually (such as debts, goals, retirement accounts, and manual assets). Inaccurate or incomplete information may affect the accuracy of your dashboard, projections, and coaching insights.

Plaid data synchronization may lag behind actual bank postings by one to two days. We are not responsible for delays or inaccuracies in data provided by Plaid or your financial institutions.

8. Document Center and File Uploads

The Platform includes a Document Center where you may upload, store, and manage financial documents (such as statements, agreements, and coaching summaries). All uploaded files undergo structural validation (file type, size, and format checks). The Platform does not perform malware scanning; structural validation is not a guarantee that a file is free of malicious content.

Documents are stored in private storage with access controls. Signed URLs are generated on demand for preview and download. You may request deletion of your documents, which initiates a recovery period before permanent deletion as described in our Retention Policy.

You are responsible for ensuring that documents you upload do not contain malware, viruses, or other malicious code. You should scan files with your own antivirus software before uploading.

Legacy documents uploaded before the implementation of structural validation are retained but marked as unverified.

9. Data Retention and Deletion

We retain your personal and financial data in accordance with our Retention Policy, which is incorporated by reference into these Terms. Key retention principles include: documents and records are retained while your service is active; upon service end, most records become eligible for deletion after 90 days followed by a 30-day recovery window before permanent deletion; identity-verification documents are retained for 90 days after verification; and staff records are subject to a separate business-records retention schedule.

You may request deletion of your account and data at any time through the Platform settings. Account deletion initiates the retention and recovery process described in the Retention Policy. Legal holds may override standard retention schedules when required by law or litigation.

For full details, please review our Retention Policy.

10. User Conduct

You agree not to engage in any of the following prohibited conduct:

• •Misrepresenting your identity, financial information, or eligibility for services.
• •Using the Platform for any unlawful, fraudulent, or unauthorized purpose.
• •Attempting to disrupt, reverse engineer, decompile, disassemble, or compromise the security of the Platform or its systems.
• •Uploading files containing malware, viruses, or other malicious code.
• •Sharing your account credentials or access with unauthorized individuals.
• •Accessing or attempting to access other users' data or non-public areas of the Platform.
• •Using the Platform to store or transmit content that infringes intellectual property rights.
• •Scraping, data mining, or automated extraction of Platform content without express written permission.
• •Using the consultation form to submit sensitive financial information (account numbers, SSNs, passwords).

11. Intellectual Property

The Platform, including its content, branding, software, design, educational materials, and tools, is owned by Reed Software LLC and its licensors and is protected by intellectual property laws. Your financial data remains yours; you grant us a limited license to process it as necessary to provide the services.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for your personal, non-commercial use. You may not copy, modify, distribute, or create derivative works from the Platform content without our prior written consent.

Educational content provided through the Platform (articles, courses, lessons) is for your personal use and may not be redistributed, resold, or used commercially without authorization.

12. Disclaimers

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the Platform will be uninterrupted, error-free, secure, or that financial data displayed will be accurate, complete, or current. Your use of the Platform is at your sole risk. See our Educational Disclaimer for additional details.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Reed Software LLC and its affiliates, officers, employees, coaches, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of or inability to use the Platform, including any decisions made or actions taken based on its content, tools, or coaching services.

In no event shall our total aggregate liability for all claims arising from or related to these Terms or the Platform exceed the amount you have paid to us in the twelve (12) months preceding the claim, or one hundred dollars ($100.00) if you have not made any payment.

This limitation applies regardless of the legal theory under which the liability is sought, whether in contract, tort (including negligence), or otherwise.

14. Indemnification

You agree to indemnify, defend, and hold harmless Reed Software LLC and its affiliates, officers, employees, coaches, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Platform, your violation of these Terms, your infringement of third-party rights, or your upload of files containing malicious content.

15. Coaching Sessions — Cancellation, Rescheduling, and Missed Appointments

Appointments may be canceled or rescheduled at least twenty-four (24) hours before the scheduled start time without losing the session credit. The 24-hour deadline is measured from the appointment's scheduled start time.

A rescheduled appointment must occur within your applicable monthly service period, subject to coach availability. If no suitable appointment is available before your monthly service period ends and you requested the cancellation or rescheduling more than 24 hours in advance, your session credit remains usable for a grace period of seven (7) days into the following month. If Reed Financial Lab cancels an appointment and no meeting can be completed during the month, the session credit rolls over into the following month.

Cancellations, rescheduling requests, or missed appointments (no-shows) occurring less than 24 hours before the scheduled start time will result in the session credit being forfeited. This rule applies equally to late cancellations, late rescheduling requests, and missed appointments. Forfeiting a session credit does not cancel or reduce your monthly subscription charge.

If Reed Financial Lab cancels an appointment, your session credit will not be forfeited, and the appointment may be rescheduled even if it falls outside your original monthly service period.

Reed Financial Lab may make exceptions to this policy for documented emergencies at its sole discretion.

This policy is also displayed during enrollment and within the appointment booking flow of the Platform, and forms part of these Terms.

16. Coaching Relationship

When you are assigned a coach, that coach will have access to your coaching data (including financial dashboard, goals, action items, documents, and messages) to support your engagement. Coaches are bound by confidentiality obligations and may not access data for clients not assigned to them.

Coaches may be deactivated or reassigned at any time. If your coach is deactivated, your data is preserved and you will be assigned a replacement coach or offered self-directed tools.

Coaching sessions, notes, and summaries are retained as part of your client record in accordance with the Retention Policy. Private coach notes are visible only to the coach and authorized administrators, not to the client.

17. Account Termination

You may close your account at any time through the Platform settings. Account closure initiates the retention and recovery process described in the Retention Policy.

We may suspend or terminate your access to the Platform at any time, with or without cause, including if you violate these Terms, fail to pay applicable fees, or for any business or security reason. Where appropriate and feasible, we will provide notice of termination.

Upon termination, your right to use the Platform ceases. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) shall remain in effect.

18. Third-Party Services

The Platform integrates with third-party services, including Plaid for financial data aggregation and hosting/email providers for platform operations. We are not responsible for the actions, availability, accuracy, or security of these third-party services. Your use of third-party services is subject to their respective terms and privacy policies.

19. Communications and Notices

By using the Platform, you agree to receive communications from us, including coaching reminders, educational content, account notifications, and meeting scheduling. You may manage your communication preferences through the Platform settings. Legal notices to us should be sent through our Contact page.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State in which Reed Financial Lab, LLC is organized, without regard to conflict-of-law principles. You submit to the jurisdiction of the courts of that State for any disputes arising from these Terms or the Platform.

Before filing a claim, you agree to attempt to resolve the dispute informally by contacting us through the Contact page. If the dispute is not resolved within thirty (30) days, either party may pursue formal dispute resolution.

21. Changes to These Terms

We may revise these Terms from time to time. We will post the updated Terms on this page with a revised "Last updated" date. If material changes are made, we will provide notice through the Platform or by email. Your continued use of the Platform after changes constitutes acceptance of the updated Terms.

22. Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, Educational Disclaimer, and Retention Policy, constitute the entire agreement between you and Reed Software LLC regarding the Platform and supersede all prior agreements and understandings.

24. Contact

Questions about these Terms can be sent to support@reedfinanciallab.com or through our Contact page. We will make reasonable efforts to respond to inquiries in a timely manner.